Delivery Policy

At NOW ITS A PARTY, we strive to make your celebrations effortless with our professional delivery service. This service is available for our Luxury Balloon Bouquets, Helium Bouquets, and Columns.

For larger items that require delivery and installation, please submit our Balloon Event Inquiry Form, and a team member will be in touch to assist you.

Where Do You Deliver?

  • Standard Delivery:
    • Available within 15 miles of our Staunton location for a fee of $15 (round-trip).
  • Extended Delivery:
    • Available within 15–25 miles round-trip for a fee of $30.
  • Beyond 25 Miles:
    • Delivery is charged by the mile for locations beyond 25 miles. Please contact us for pricing and arrangements.

Minimum Order for Delivery

To ensure efficient service, we require a minimum order value of $39 for delivery

When Do You Deliver?

  • Deliveries are available on Thursday PM hours and Fridays during business hours (10 AM–5 PM).
  • For other delivery days, please reach out—we may be able to accommodate based on availability.

Delivery Costs

Our delivery fees reflect the value of our premium service and the costs of running a professional business:

  • Within 15 miles round-trip: $15
  • 15–25 miles round-trip: $30
  • Beyond 25 miles: Charged by the mile.

Do You Offer Same-Day Delivery?

Yes, same-day delivery is available if our schedule allows. Please keep in mind we require a minimum two-hour prep window, which may vary depending on your order. Contact us at 540-569-2119 to check availability.

Special Deliveries to Schools and Hospitals

We can deliver to schools and hospitals with the following considerations:

  • Schools:

    • It is the customer’s responsibility to confirm with the school that balloon deliveries are accepted.
    • Deliveries will be left at the school office, and the recipient will be notified. Deliveries to students in class are not permitted.

  • Hospitals:

    • Many hospitals are latex-free zones. Please confirm requirements before placing your order. We offer latex-free options for these situations.
    • Deliveries will be left with a receptionist or designated hospital staff member.

For both schools and hospitals, NOW ITS A PARTY is not responsible for any issues with the product after it is handed off to staff.

Do People Need To Be Home To Receive Deliveries?

  • If no one is available to receive the delivery, we will attempt to contact you via phone, text, or email.
  • Products will not be left at the door unless you provide written permission via email prior to delivery (weather permitting).
  • We cannot make a second delivery attempt. If the delivery is missed, the product will be available for pickup at our Staunton location during regular business hours.

Hotel Deliveries

For hotel deliveries, we will leave the balloons with the receptionist. Please note that NOW ITS A PARTY is not responsible for any damages, misplacement, or delays caused by hotel staff after the delivery.

Refunds and Replacements

Please refer to our Balloon Cancellation Policy for more details about refunds and replacements.